Ryanair: Customer relations 101
I'm definitely not the first to blog this and certainly won't be that last, last week saw freelance web develop Jason Roe get into a row with staff from Ryanair when he blogged about a bug in their web site.
The thing is when I was reading this comment:
Ryanair Staff #1 Says:
February 19th, 2009 at 5:25 pmjason!
you?re an idiot and a liar!! fact is!
you?ve opened one session then another and requested a page meant for a different session, you are so stupid you dont even know how you did it! you dont get a free flight, there is no dynamic data to render which is prob why you got 0.00. what self respecting developer uses a crappy CMS such as word press anyway AND puts they?re mobile ph number online, i suppose even a prank call is better than nothing on a lonely sat evening!!
All I could hear in my head we the voice of Roy from The IT Crowd ranting away.
Anyway it's a great article that really brightened up my day yesterday, thanks to @veloce for the article RT.