Ryanair: Customer relations 101

I’m definitely not the first to blog this and certainly won’t be that last, last week saw freelance web develop Jason Roe get into a row with staff from Ryanair when he blogged about a bug in their web site.

The thing is when I was reading this comment:

Ryanair Staff #1 Says: 

jason!
you’re an idiot and a liar!! fact is!
you’ve opened one session then another and requested a page meant for a different session, you are so stupid you dont even know how you did it! you dont get a free flight, there is no dynamic data to render which is prob why you got 0.00. what self respecting developer uses a crappy CMS such as word press anyway AND puts they’re mobile ph number online, i suppose even a prank call is better than nothing on a lonely sat evening!!

All I could hear in my head we the voice of Roy from The IT Crowd ranting away.

Anyway it’s a great article that really brightened up my day yesterday, thanks to @veloce for the article RT.

This entry was posted in Stuff. Bookmark the permalink.

Leave a Reply

Your email address will not be published. Required fields are marked *

*

You may use these HTML tags and attributes: <a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <cite> <code> <del datetime=""> <em> <i> <q cite=""> <strike> <strong>